Agency Dashboard — Pulse IQ

👥 User Summary Manage Users →

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✅ Active Staff

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🪪 Credential Expirations

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🔬 CQI Activity

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📚 Education Compliance Education Hub →

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🚑 Fleet Status Fleet Management →

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📢 PulseIQ System Messages

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✅ Setup Completion

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📦 EMS Supplies

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💰 Financial Snapshot Open Financial →

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🔢 Unit Hour Utilization

Open Scheduling →

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📅 My Schedule & Time Off

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📦 EMS Supply Tracking

Connecting to secure inventory… Loading the agency’s authoritative supply catalog.

Agency supply inventory
Item	Category	Size	Station	Qty on Hand	Min	Expires	Actions

📋 Usage Log (last 50 entries)

Recent supply usage
Date / Time	Item	Station	Qty Used	Incident #	Logged By

Select a station, enter the actual quantity on hand for each item, then submit. Inventory counts will update immediately.

Station *

Upload an Excel file (.xlsx) to add multiple supply items at once. Required columns: Name and Qty on Hand. Items with a name that already exists will be skipped.

Start from the template to ensure correct column names.

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Drop your Excel file here

or click to browse — .xlsx files only

⚙️ Settings

🌙 Appearance

🏢 Agency Profile

🏛️ Organization

🔐 Security

🏷️ Provider Levels

📋 Credentials

🔬 CQI Config

🔔 Notifications

🎨 Branding

🤖 Perm Audit

🛠 Tech Support

💳 Subscription

🗃️ Data

Appearance

Control how PulseIQ looks across your session.

🌗 Day / Night Mode

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Dark

☀️

Light

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System

System mode follows your OS preference and updates automatically.

🎨 Accent Color

Current: Indigo

Agency Profile

Basic information about your agency.

Agency Name

State

Phone

Website

Medical Director

EMS Director

Street Address

City

ZIP

Security

Manage your admin account credentials.

👤 Admin Account

Name

🔑 Password & Sign-In Security

Password changes are completed through PulseIQ's secure server-side reset flow. Passwords are never stored in dashboard or agency browser storage.

Provider Levels

Enable the certification levels used by your agency. Changes apply to new provider forms immediately.

Add Custom Level

Level Name

Abbreviation

Credential Tracking

Choose which credentials your agency tracks and set expiration intervals.

CredentialExp. (mo)On

Add Custom Credential

Name

Abbr.

Exp. (mo)

CQI Configuration

Set scoring benchmarks and escalation thresholds for quality improvement reviews.

📊 Benchmarks

Compliance Target (%)

Passing Score (%)

Excellence Threshold (%)

Target Reviews / Month

Reviews / Provider / Qtr

Alert if Unreviewed (days)

⚡ Escalation Tiers

Tier 1 — Coaching below (%)

Tier 2 — Remediation below (%)

Tier 3 — Review below (%)

Escalation Email

Enable auto-fail for critical items

Notifications

Configure how and when PulseIQ alerts you and your team.

Score Below Passing

Alert when a review falls below the passing threshold

Notify Medical Director

Send failed review notifications to Medical Director

Notify EMS Chief

Send failed review notifications to EMS Chief

Notify Training Division

Copy training staff on remediation escalations

Credential Expiration Alerts

Remind admins 90 / 60 / 30 days before expiration

Monthly Digest

Send a monthly CQI summary to all admins

Digest Frequency:

Organization Structure

Configure your agency's leadership, divisions, and command hierarchy.

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Organization Setup

Define your agency chief, EMS chief, medical director, and divisions. Used across all PulseIQ modules.

Open Organization Setup →

Permission Audit Log

A real-time record of every role permission change made by the bot team and administrators.

Recent Events

PulseIQ Support

Create a secure support case and track cases submitted by your agency.

Checking secure support access…

Create support case

Subject Priority Category

What happened?

Do not include passwords, access codes, patient narratives, or protected health information. PulseIQ uses the verified email on your signed-in account for follow-up.

Agency-submitted cases

Branding

Customize how PulseIQ looks for your agency.

Preview

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Full Branding Controls

Upload your logo, set agency colors, and customize the appearance of PulseIQ for your team.

Open Branding Center →

Subscription

Your current plan, billing status, and agency details.

💳 Plan & Billing

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Data Management

Export or clear agency data. Deletions are permanent.

📥 Export

🗑️ Danger Zone

Delete All Supplies

Undo Last Import